How it works
From ring to booked, without you leaving the bay
Anna is an AI receptionist. Here is exactly what happens on a call, what she is allowed to do, and where a human stays in the loop.
The call
What happens on a call
Your number forwards to Anna
You keep your number. Forward it to Anna only when nobody picks up, after hours, or all the time. Most shops start with the first option and switch once they trust her.
She answers with your greeting
Your shop’s name, your wording. If a caller asks, she says she is an AI receptionist and offers a person. She never pretends.
She asks the front-desk questions
What is the car, what is it doing, when can you bring it in. She matches the answer to the services you told her you take.
She books, or she does not
Simple jobs get booked into an open slot. Anything that needs a diagnosis gets a diagnostic appointment with no price quoted. Tows and emergencies go to a person.
Everyone gets a text
The customer gets a confirmation with the date, time and your address. You get a text and the appointment lands in your confirmation queue.
Triage
Three kinds of call
You decide which services fall in which bucket during setup. Anna follows the list; she does not improvise.
Book it
Oil change, tire rotation, brake inspection, battery, wipers, scheduled maintenance. Anna books an open slot.
Diagnose first
Check-engine light, a noise that comes and goes, transmission, electrical gremlins. Anna captures the symptoms, the vehicle and a callback number and books a diagnostic visit. She never quotes a repair price or how long it will take.
Hand it to a person
Tow requests, breakdowns, upset callers, anything off the list. Anna transfers live or takes a message and texts the person you picked.
Capacity
She books what your shop can actually take
A calendar tracks time. A shop runs out of bays and technicians. Anna works from both.
Your inputs, in plain English
How many cars can be in the shop at once. How many technicians on a normal day. Your hours and closed days. How tightly you want to be booked: room to breathe, balanced, or fill every hour.
Hard rules, in code
Open hours, remaining capacity for the day, how many cars are already in the bays, per-service daily limits (one transmission a day, not two), a buffer between jobs, and no bookings at the last minute. These live in software between Anna and your schedule, not in her instructions.
Drop-off shops welcome
If you run morning and afternoon drop-offs instead of time slots, tell her. She offers “morning drop-off Tuesday” and counts it against the day.
The slammed button
One tap in the dashboard or from the confirmation text zeroes out the rest of today. No settings screen.
Built for Mitchell1 shops
The confirmation queue
Anna books into a schedule we run for you. Each appointment shows up in a confirmation queue. One tap to accept, and your front desk enters it in Mitchell1 the way they always have. If you decline, we release the slot and Anna offers the caller another time. The person who confirms is the sync, so nothing drifts and nothing is written into your system behind your back.
Read why we do it this wayEscalation
Weekend tows go where you say
Set rules like “from Friday close to Monday open, tow calls go to the owner’s cell.” Any day, any window, any number, with an optional heads-up message before the transfer.
The first two weeks
Anna starts as your overflow
By default she only takes the calls you would have missed: no answer and after hours. Your dashboard shows what she caught that would have been voicemail. When you are ready, one button promotes her to answering everything.
Control
Every change is on the record
Every time you publish a change to Anna’s setup, we keep the previous version. The dashboard shows her changelog, and you can roll back if you broke something.