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ShopsConnect.AI

AI receptionist for independent auto repair shops

Your phone rings. Anna answers.

Up to 21% of calls to automotive service locations go unanswered, dropped, or mishandled

That is not a staffing problem, it is a phone problem. Anna picks up every call, books against the hours you actually have open, and texts the customer a confirmation while your front desk keeps writing ROs.

Hear Anna answer a callSee pricing

Meet Anna

A service advisor who never puts the phone down

Anna answers in a calm, plain voice and asks the questions your front desk would ask: what is the car, what is it doing, when can you bring it in. Then she books the appointment into your schedule. She is not a phone tree and she is not voicemail. If a call needs a human, she says so and hands it off.

Hear a real call

A short recorded call with a synchronized transcript lands here, so you can hear exactly how Anna handles a customer before you sign anything.

Recording coming soon

The problem

Every missed call is a car that went down the street

You already know the phone rings while you are under a hood. Here is what that costs, with the receipts.

  • 23% of calls to auto repair shops go unanswered during business hours (industry-reported)
  • 3 in 4 callers who hit voicemail or no answer call another business instead (industry-reported)
  • 62% of callers whose call goes unanswered never call back (industry-reported)
  • $1,000–$3,200 per day of missed-call revenue exposure for an auto repair shop (industry-reported)

Every number on this site shows its source and how much we trust it. See every source

How it works

Three steps. No homework.

  1. A call comes in

    Your number forwards to Anna when nobody picks up, or all the time. Your call. She answers with your shop’s name and greeting.

  2. Anna triages and books

    She asks what the car is doing, matches it to the services you take, and books an open slot based on your real hours, your bays, and how tight you like your day.

  3. You get a text. It is on your schedule.

    The customer gets a confirmation by text. So do you. The appointment shows up on your calendar and in your dashboard.

See how it works in detail

Honest about the seam

What Anna will not do

A receptionist who says yes to everything is worse than voicemail. These limits are on purpose.

  • Quote diagnostic work

    “My check-engine light is on” gets an appointment, not a price. Anna never guesses what a diagnosis will cost.

  • Handle a tow on her own

    Breakdowns and tows go straight to a person you pick. She takes the details and escalates.

  • Write into your system behind your back

    Anna proposes appointments. Nothing lands in your shop software until someone at the shop confirms it.

  • Overbook your day

    She only offers slots your shop can actually take. Capacity rules live in code, not in her memory.

Built for Mitchell1 shops

The confirmation queue

Most shops we talk to run Mitchell1 Manager SE on a Windows PC in the office, and it does not have an open door for outside software. So we do not pretend it does.

Anna books into a schedule we run for you. Each new appointment shows up in a confirmation queue: one tap on your phone to accept it, and your front desk keys it into Mitchell1 the way they always have. Your system, your rules, no robot writing into it.

As shop software opens up, the queue can get out of the way. Until then it is a safety feature, and we would rather sell it as one than hide it.

Confirmation queue

  1. Anna books the slot
  2. You accept it with one tap
  3. Front desk enters it in Mitchell1

Pricing

One flat monthly price. No per-minute meter.

Pick the plan that matches how many calls your shop takes. Every plan includes Anna, the confirmation queue, text confirmations, and a real person to call when something is off.

  • Starter

    For a small shop that mostly needs the phone answered.

  • Shop

    For a busy independent with a full front desk.

  • Busy Shop

    For high-volume shops and second locations.

See pricing

Prices, call volumes and terms are on the pricing page.

Questions

Straight answers

Is Anna a real person?
No. Anna is an AI receptionist. She says so if a caller asks, and she hands off to a person whenever a call needs one.
Does this replace my front desk?
No. Anna catches the calls that would have gone to voicemail and books the easy ones. Your service writer still runs the day, and stops cleaning up after missed calls.
What happens when a caller asks something Anna cannot answer?
She takes a message with the details, tells the caller when to expect a call back, and texts your escalation contact.
Does Anna write into Mitchell1?
Not directly. She books into a schedule we run and puts each appointment in a confirmation queue for your shop to accept.
How do customers get confirmed?
By text, right after the call, with the date, the time and your shop’s address. You get a text too.
What do I need to set it up?
Your hours, the services you take, how many cars fit in the shop at once, and who to call when something is urgent. Setup walks you through it in plain English on your phone or the office PC.
Can I cancel?
Yes. Month to month, from your dashboard. The terms are on the pricing page.

Stop losing cars to the shop down the street.

Hear Anna take a call, then decide.

Hear Anna answer a callTalk to us